What is a Limited Edition Print?
Limited Edition Prints are produced in finite quantities, the amount of prints available in the Edition is determined by the artist / photographer. Once the edition of prints has sold out, they will no longer be available to purchase as an official Edition Print of that exact type.
Limited Edition Prints are therefore numbered this letting you know, the specific print issued.
Dean Chalkley’s Limited Edition Prints are signed, numbered and come with a certificate of authenticity.
What is an Artist Proof?
When a photographer/artist releases a new image as a Limited Edition Print, test prints are made, often in different sizes or on different types of paper. These pre-edition prints are known as Artist Proofs (AP) or in some cases, Printer’s Proofs (PP).
The photographer/artist generally allows approximately 10% of an edition to be the additional Artist Proofs i.e. If the edition is 20 then there will be 2 Artist Proofs. However, the number of AP’s may vary but will be stated at the incorporation of the edition. An SP (Special Proof) is a one-off print given to the subject/s in the photograph.
Are the prints enhanced from the original?
Images that originate from film are made by scanning the original transparency or negative at high resolution. The digital files are then cleaned and dusted and may be colour balanced or retouched, according to the photographer/art director's instruction.
Images taken on digital cameras skip the scanning process but the rest of the process is the same.
How are the images printed?
Prints are made on several different paper stocks and print processes. For a full description and further insight into the process, please visit the Maker Page.
How do I take care of my print?
To conserve your print it should be mounted with acid-free, museum standard materials and framed using UV glass or Perspex. Keep your print out of direct sunlight and away from unusually hot cold or damp conditions.
Is there a framing option?
Framing is a subjective decision with many variables. We therefore do not offer a framing service. However, we recommend The Print Space mounting and framing department for a bespoke service.
What forms of payment do you accept?
Our payment system is handled by Shopify, which takes all major cards and Paypal.
Postage & Packaging
Which countries do you ship to?
We ship items both nationally and internationally.
How do you ship your packages?
We use Royal Mail & Parcel Force for international shipments and will email you a tracking number so that you can follow progress on parcelforce.com. Typically, Parcelforce will deliver within five working days from point of collection.
What’s the delivery time for my order?
Prints are made to order and turnaround time is approx. 4 weeks plus postage.
How do you package the prints?
We take great care packing your print to ensure its safe arrival. In this event, we rather 'over pack' than take any risks.
We use extra heavy-duty tubes so that prints cannot be easily damaged.
Cancellations & Returns
What happens if something is damaged in transit?
While we take great care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced any major problems with damaged packages, we can’t rule it out in the future, simply because it is not under our direct control.
Rest assured that if there were any damage to a product as a result of mishandling in transit, we would send you a replacement. If it is not possible to send you a replacement, we will issue you with a full refund. If the product has been damaged in transit or is faulty, please contact us within 7 days of order receipt. When you receive your order, as per the EU Distance Selling Directive, you have until the expiry of seven days of receipt to return the ordered products. The goods must be returned in the same condition as they were originally despatched from deanchalkley.com and received by you.
If a return is needed, please phone (or email to: firstname.lastname@example.org) within 7 days to confirm which items are being returned. You will be expected to pay for the return of the goods, and any refund of this amount will be at the sole discretion of deanchalkley.com. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. All items must be sent with tracking details.
Refunds will be made to the original charged account within 30 days of receipt of the returned goods. This does not affect your statutory rights as a consumer. Refunds will be given at the discretion of the Company Management.
What if I don't like it?
We do not offer refunds on prints once purchased, unless the item has been damaged in transit. In this event we will send a replacement (see above).