Frequently Asked Questions FAQs

 

Q: What are Limited Editions?

A: Prints are produced as part of an edition, limiting the number of prints available. The size of the edition is determined by the photographer and depends on the set of images it is a part of. In most cases the edition will refer to a particular image in a particular size. Signed prints are more sought after than unsigned.

The limited edition photograph is a relatively recent concept, so you will find that many vintage prints are not limited editions, however vintage prints are considered more valuable than modern re-prints as they are seen as historical artefacts.

 

Q: What is an Artist Proof?

A: When a photographer/artist releases a new image as a limited edition print, test prints are made, often in different sizes or on different types of paper before an edition is created. These pre-edition prints are known as Artist Proofs (AP) or in some cases, Printer’s Proofs (PP). Sometimes an AP is made for a special reason i.e. for a charity auction. An AP is approximately 10% of an edition however the number of AP’s may vary but will be stated at the incorporation of the edition. An SP (Special Proof) is a one off print given to the subject of photograph.

 

Q: How long will my prints take to arrive?

A: Prints are made to order and turnaround time is approx. 2 weeks

 

Q: Do you ship abroad?

A: Yes we can ship to any address worldwide. You can calculate the postage of your items with the postage calculator in the Paypal checkout.

 

Q: How do you package the prints?

A: When we are sending unframed photographs to customers outside the UK, we take great care with packaging. We would rather 'over pack' than take any risks. We use extra heavy-duty tubes so that prints cannot be easily damaged. We use Parcel Force for international shipments and will email you a tracking number so that you can follow progress on parcelforce.com. Typically Parcelforce will deliver within five working days from the day they collect from us.

 

Q: What happens if something is damaged in transit?

A: While we take great care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced any major problems with damaged packages, we can’t rule it out in the future, simply because it is not under our direct control.

Rest assured that if there were any damage to a product as a result of mishandling in transit, we would send you a replacement. If it is not possible to send you a replacement, we will issue you with a full refund. If the product has been damaged in transit or is faulty, please contact us within 7 days of order receipt. When you receive your order, as per the EU Distance Selling Directive, you have until the expiry of seven days of receipt to return the ordered products. The goods must be returned in the same condition as they were originally despatched from deanchalkley.com and received by you.

If a return is needed, please phone (or by email to info@deanchalkley.com) within 7 days to confirm which items are being returned. You will be expected to pay for the return of the goods, and any refund of this amount will be at the sole discretion of deanchalkley.com. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. All items must be sent with tracking details

Refunds will be made to the original charged account within 30 days of receipt of the returned goods. This does not affect your statutory rights as a consumer. Refunds will be given at the discretion of the Company Management.

 

Q: What if I don't like it?

A: We do not offer refunds on prints once purchased, unless the item has been damaged in transit we will send a replacement (see above)

 

Q: Are the prints enhanced from the original?

A: Images that originate from film are made by scanning the original transparency or negative at high resolution. The digital files are then cleaned and dusted and may be colour balanced or retouched according to the photographer/art director's instruction. Images taken on digital cameras skip the scanning process but the rest is the same.

 

Q: How are the images printed?

A: Prints are made on several different paper stocks. When enquiring about a print you might like to ask what stock will be used, and what printing process will be employed to make the print. It is good to know more about your purchase.

However here is a short description of paper and process: Fuji Crystal Archival Paper using a Lightjet printing technique. The term LightJet is often used to generically describe a digitally made chromogenic print. (C-type) Digital C-types are real photographic prints, created on light sensitive professional photographic paper using a finely balanced red, green & blue light source.

Giclee Prints use archival ink distributed onto the paper stock by Epson professional inkjet printers. For example the prints in the New Faces edition are Giclee prints, they are printed on fine art  Hahnemulhle paper. Some Edition Giclee prints are made using Epson Semi-Gloss and other types of archival paper stock.

 

Q: How do I take care of my print?

A: To conserve your print it should be mounted with acid-free, museum standard materials and framed using UV glass or Perspex. Keep your print out of direct sunlight and away from unusually hot cold or damp conditions.